State Of California
Department Of Motor Vehicles
State Of California Department Of Motor Vehicles
CHALLENGE
Volume: CA DMV processes around 50,000 MCP renewals per year, this process is completely paper based and technicians manually key in every single renewal into the DMV systems, for a technician it takes around 20 minutes to process each application.
Data Quality: Applications are handwritten that creates data quality issues, manual data entry into DMV system causes data errors
Process automated with 10% business exceptions
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Faster Processing
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SOLUTION
Implement a Digital solution, enable self service option with digital forms helps avoid data quality issues, and automate data entry process for DMV systems enabling faster processing.
- Digital Form
- Validation Bot
- MCP Bot
- Quickweb Bot
- Bank Settlement Process